FAQ & Wholesale


 

Our Prints
We use a quality printing digital techniques that produce quality results. Scatter cushions are made from 100% cotton twill. Fabric is printed pigment inks, which may fade over time or in harsh sunlight. Only use cold water hand wash, with mild detergents. Avoid tumble dry or heat press, line dry instead. Possible shrinkage: 5%. All products are designed and made in SA.
Care
Scatters are digitally printed using eco friendly pigments and conventional water based screen printing inks free of solvents. Pigment printing can have a limited lifespan depending on the wash care treatment. We recommend a separate cold gentle hand wash. Avoid strong detergents, no bleach, no hard spinning, no excessive rubbing, no hot or industrial wash.
Delivery & Shipping
We offer Nationwide delivery SA only. If you opt to pay for your own delivery, shipping fulfilment and delivery services may take up to 2-5 working days through our provided fulfilment service provider. For items that are out of stock, you may place a a custom order at orders@lulasclan.com and we will make it specifically for you, our lead period is 1-2 weeks. Free delivery applies to orders of +R450 and above. Scatters exclude cushion inners.

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refund is given on the purchase but shipping costs are non-refundable.

We ask that before returning an item, please send an email to support@lulasclan.com so that we can be able to assist you.

To complete your return, please supply receipt or proof of purchase.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@lulasclan.com and send your item to 46 Roosmaryn Cres, Geelhout Park ext 6, Rustenburg, 0299

Safety & Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Wholesale:
We offer wholesale supply on our selected collections, for more info please get in touch with us by emailing  bonolo@lulasclan.com.

For any related questions regarding orders
please contact orders@lulasclan.com