Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refund is given on the purchase but shipping costs are non-refundable.

We ask that before returning an item, please send an email to info@lulasclan.com so that we can be able to assist you.

To complete your return, please supply receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lulasclan.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@lulasclan.com and send your item to: 46 Roosmaryn, Geelhout Park ext 6, Rustenburg Northwest. 2999

Shipping
To return your product, you should mail your product to: 46 Roosmaryn, Geelhout Park ext 6, Rustenburg Northwest. 2999

Exchanges can take 1-3 weeks depending on the date which we receive the return and your region.

If you are shipping an item over R1500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.